Purpose of this position

The Product Success Manager is the custodian of the digital products we develop as well as their successful implementation. 

Key Responsibilities

The Product Success Manager is responsible for the management of our digital products across the entire product lifecycle. The product life cycle includes:

  • Incoming requests, involving priority & traffic management
  • Product roadmap management
  • Product development flows
  • Knowledge-base & documentation
  • Product release management
  • Customer integration
  • Product feedback & reporting

Similar market-related roles (for reference) include: Product Management, Digital Product Owner

Expected accountabilities

  • Serve as the voice of the customers as it relates to our digital products.
  • Serve as the custodian of the digital products.
  • Work with internal and external customers to analyze the needs and align product roadmap to strategic goals.
  • Own the digital product roadmap.
  • Develop scope and define backlog items (epic/features/user stories) that guide the Agile software development team.
  • Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
  • Draft key objectives and results, strategies and apply the data for the product to make business decisions.
  • Possess a fundamental understanding of end-to-end customer experience integration and dependencies.
  • Collaborate with stakeholders during the visioning and concept development of a product.
  • Accountable for the created product(s), delivering in the product model and communicating the product needs with business partners.
  • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
  • Identify and help the client understand the business model, value and value proposition.
  • Develop and maintain an appropriately prioritized backlog of user stories/business requirements for implementation.
  • Act as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
  • Develop appropriately detailed specifications for the product features so they are clearly understood by the development teams.
  • Represents team in front of stakeholders, clients or users.
  • Work closely with product management and senior management in order to create a product that fits the company portfolio.
  • Research and analyze market, the users, and the roadmap for the product
  • Follow our competitors and the industry
  • Increase an understanding of  Agile practices, Lean Startup, new technologies opportunities and other new trends.

Skills, Competencies and Qualifications 

  • Entrepreneurship skills or experience.
  • Creative thinker.
  • Strategic thinking.
  • Product Management.
  • The experience in sales or marketing is an advantage.
  • Management of stakeholders and their expectation.
  • Deep understanding and experience with Agile methodologies.
  • Ability to work with cross-functional teams to deliver on a common goal.
  • Interpersonal skills and developing relationships with team members and customers.
  • Experience with a definition of minimum marketable features and minimum viable products.
  • Knows how to define the product roadmap.
  • Outstanding communication, presentation and leadership skills.
  • Organizational and time management skills.
  • Analytical and problem-solving skills
  • High attention to detail
  • Overall understanding of technologies used in the product.

Additional Requirements

  • Minimum of 3-5 years product management experience.

Feel like you’re a perfect fit?

  • To apply, send your CV with references, and motivation letter to chris@advantagelearn.com with the subject line Product Success Manager: {Your Name}
  • Submissions close: 30 October 2021
  • Start date: Earliest availability
  • Location: Remote within South Africa
  • Type of role: Permanent
  • Salary: R25-35K (negotiable based on experience)
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